Chapter One: ‘Why Measure Anything?’.
Chapter Two: ‘The Unchanged Customer Demand For Improvement’.
Chapter Three: ‘The Link Between Profits, Competitiveness And Measurement’.
Chapter Four: ‘The Structure Of Performance Measurement’.
Chapter Five: ‘The Virtual Firm.
Chapter Six: ‘Effective Leadership’.
Chapter Seven: ‘Performance Measurement At Project Level’.
Chapter Eight: ‘Performance Measurement At Strategic Level’.
Chapter Nine: ‘The Client’s Selection Process’.
‘Further Reading And Help’
*Practical and easy to read and focused on the day-today needs of managers
*Comprehensive and informative, with real life examples