About the Author
DOUGLAS B. SMITH is a Northrop Grumman Information Technology Technical Fellow and Program Manager of the Northrop Grumman IT Defense Group Lean Six Sigma Program. He is a Lean Six Sigma Black Belt and has been involved in process improvement since 1987. He is a member of the IEEE and IEEE Computer Society.
JOHN W. WALZ retired as senior manager of supply chain management at Lucent Technologies. His thirty-year career at Lucent & AT&T was highlighted by customer-focused and results-oriented management. Mr. Walz is Vice President of the SAB and also serves as a member of the S2ESC.