1.Analyzing Communication in the International Workplace.
2. The Telephone Call: When Technology Intervenes.
3. The Resumé: A Corporate "Trojan Horse".
4. The Presentation: From Dale Carnegie to Ananova the Avatar.
5. The Meeting: Action or Ratification?.
6. The Reflective View: Seeing Ourselves as Others See Us.
Appendices: Reflective Self-Assessment.
1: The Communication Display Portfolio Exchange Planner.
2: Presenting Across Cultures.
3: Suggestions for Users.
"[Professional communication in international settings] is scholarly and extremely informative, yet it is also enjoyable to read with its illuminating examples...This book is a must for business people or professionsal who strive to achieve a better understanding and more effective communication in cross-cultural interactions." Language in Society
"Rich with culture-specific communication examples, the book contributes to our understanding of intercultural communication." Language Policy
- Proposes a new approach to intercultural communication.
- Includes training material that illustrates how to effectively develop intercultural communication.
- Represents the outcome of thirty years of consultation experience as well as six years of research in Hong Kong, Finland, and Beijing.