CHAPTER 1 Performance-Directed Culture.
Four Levels of Maturity.
Six Performance-Directed Culture Criteria.
The Maturity Model as an Assessment Tool.
CHAPTER 2 Denihan Hospitality Group.
9/11 Rocks the World.
A New Era of Growth Begins.
An Ownership Change Spawns a Brand-New Company.
The Economy Puts the Brakes on Rapid Growth.
The Seeds of a Data-Driven Culture Are Planted.
New Talent Brings Different Perspectives.
Operational and Financial Data Come Together.
Widening Cultural Divide?
Bringing Everything Together.
CHAPTER 3 Cleveland Clinic.
Determined to Lead.
The Gap between Medical Excellence and Business Performance.
Searching for Equilibrium.
The Times Are Changing.
Time for Change.
A New Leader for the 21stCentury.
CHAPTER 4 Northern California Public Broadcasting.
Can the Same Standards Be Applied to Nonprofits and For-Profits?
Setting the Stage for Public Broadcasting in America.
San Francisco's Unique Brand of Public Television.
Seismic Changes in Public Broadcasting.
Money Is Always an Issue.
A Growing Desire for Stronger Financial Management.
New CFO Shakes Things Up.
CHAPTER 5 Mueller Inc.
New Owners and a Changing Market Demand a New Focus.
Mueller Gets Back on Track.
Growth Tests Mueller.
The 21stCentury Brings a New Set of Challenges.
Formalizing Performance Management at Mueller.
An ERP System that Works!
Beyond ERP to Business Intelligence.
Mueller Refines its Management System.
CHAPTER 6 Tying It All Together.
It's All about Change.
Other Factors to Consider.
Applying the Lessons Learned.