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Pursuit of Quality in Higher Education: Case Studies in Total Quality Management: New Directions for Institutional Research, Number 78

Pursuit of Quality in Higher Education: Case Studies in Total Quality Management: New Directions for Institutional Research, Number 78

Deborah J. Teeter, G. Gregory Lozier

ISBN: 978-1-555-42693-4

Jul 1993, Jossey-Bass

120 pages

Select type: Paperback

In Stock

$29.00

Description

Through a series of vignettes, this volume provides valuable insights into the experiences of colleges and universities that are applying the principles of Total Quality Management (TQM) to higher education. Each vignette presents a different aspect of TQM regarding issues of organization, training, use of tools or methodologies, the language of TQM, or the challenges in transforming organizational cultures. Many vignettes conclude with a synopsis of the lessons learned.

This is the 78th issue of the quarterly journal New Directions for Institutional Research.