About the Author
Jack Wiley, Ph.D., is founder and executive director of the Kenexa High Performance Institute, the R&D arm of a leading provider of business solutions for human resources. He is recognized internationally for groundbreaking research that links employee survey results to measures of customer satisfaction and financial performance. A keynote speaker at conferences around the world, Dr. Wiley shares his research findings and advice with thousands of HR professional and business leaders every year.
Brenda Kowske, Ph.D., is a manager and research consultant for the Kenexa High Performance Institute. Kowske is a highly respected researcher in the field of HR and, through her management of the WorkTrends™ study, investigates timely topics that inform talent management practices around the world. She has worked as a coach, trainer, and performance management consultant for Fortune 500 companies.