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Raising Standards in American Health Care: Best People, Best Practices, Best Results

Raising Standards in American Health Care: Best People, Best Practices, Best Results

V. Clayton Sherman

ISBN: 978-0-787-94621-0

Jun 1999, Jossey-Bass

332 pages

Select type: Hardcover

In Stock

$70.00

Description

To thrive in the highly competitive health care marketplace, organizations must consistently demonstrate their ability to contain costs, improve quality, and increase customer satisfaction. In Raising Standards in American Health Care, nationally acclaimed health care management expert V. Clay Sherman shows managers and executives how to utilize the powerful management force of strategic standardization to overcome the most common barriers to these challenges-and increase competitive advantage.

"Sherman gives us many embraceable ideas to work with, and his message remains solid: our health care organizations must be transformed by standardizing best practices. This is a refreshing, even exciting approach to the very foundation of setting new standards for health care excellence."--William G. Gonzalez, chief health system officer, Spectrum Health, Grand Rapids, MI; Top 100 Hospitals Winner 1994, 1995, 1998; America's Top 100 Integrated Health Care Systems Winner 1998
"Sherman gives us many embraceable ideas to work with, and his message remains solid: our health care organizations must be transformed by standardizing best practices. This is a refreshing, even exciting approach to the very foundation of setting new standards for health care excellence." (William G. Gonzalez, chief health system officer, Spectrum Health, Grand Rapids, MI; Top 100 Hospitals Winner 1994, 1995, 1998; America's Top 100 Integrated Health Care Systems Winner 1998)

"Sherman has once again brought his unique insight and vision to improving hospital and health care system management in meeting today's challenges of delivering quality health care to better serve patients." (Terry TownsAnd, president and CEO, The Association of Texas Hospitals and Health Care Organizations)

"Sherman is sending America's health care leadership a tough message, and it's on target. As an industry we need to do a better job for our patients, our physicians, and our associates, and Clay's book tells us how. A must read for tomorrow's leader." (Richard R. Risk, president and CEO, Advocate Health Care System, Chicago, IL)

"This book challenged me as it will the entire health care industry. I found myself applauding Dr. Sherman's insightful analyses and practical how-to solutions. Employer coalitions . . . are in a position to . . . raise the standards of management and ultimately the care that patients receive." (Gregg O. Lehman, president and CEO, National Business Coalition on Health)

"Raising Standards in American Health Care ranks among the most challenging, practical business management books I've ever read. Great ideas are only the start . . . the real benefit comes from getting the book off the shelf and using it as a step-by-step guide for hospital success." (Mark C. Clement, president and CEO, Holy Cross Hospital, Chicago, IL, 1998 Global Best Practices Award for Customer Satisfaction)

"Exciting, visionary, and indisputable." (Audie G. Lewis, author, The Year 2000 Health Care Survival Guide)