Skip to main content

Responses to Change: Helping People Make Transitions

Responses to Change: Helping People Make Transitions

Center for Creative Leadership (CCL), Kerry Bunker

ISBN: 978-1-118-15504-2

Aug 2011, Pfeiffer

32 pages


Product not available for purchase


The ongoing state of many organizations is one of change. People who experience major change tend to exhibit one of four patterns of response: entrenched, overwhelmed, poser, or learner. As a leader, you need to understand the patterns of response that people express and to customize intervention strategies to help them make the transition. People can pass through a given response stage and move to one that is more effective--especially if you provide timely intervention and support. This guidebook will help you understand how people, including yourself, are responding to change and what you can do to help them move forward.
7 Change Happens

8 Understanding the Dynamics

10 Responses to Change

13 Making the Transition

16 Who Needs What?

17 What to Look for and How to Help

24 Assessment and Intervention

29 Going Forward

30 Suggested Readings

30 Background

31 Key Point Summary