Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done
The Authors xxv
1 Engaging Citizens, Measuring Results, Getting Things Done 1
2 Citizens’ Many Roles in Community Problem Solving 17
3 Organizations Managing for Results 49
4 Citizens Reaching for Results I: Key Ideas, Strategic Issues, and the First Three Case Examples 76
5 Citizens Reaching for Results II: To Improve the Quality of Life in Their Region 102
6 Communities Governing for Results I: An Introduction to the Practice and to Interpreting the Case Examples 123
7 Communities Governing for Results II: Local Governments Engage Citizens in Results-Based Systems 139
8 Communities Governing for Results III: Citizens Engaged in Results-Based Nonprofit Community Development 171
9 More Ideas for Making It Happen 191
- Offers practical guidance and promising practices for creating effective communities.
- Provides a new governance framework for using community improvement tools, especially performance measurement, and citizen engagement.
- Includes twenty-five community and organizational stories that show the key elements of this governance framework in action.