About the Author
Paul R. Niven is a management consultant, author, and noted speaker on the subjects of strategy, performance management, and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful performance management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public sector agencies from all levels, and nonprofit organizations. Paul's previous books include: Balanced Scorecard Step by Step (translated in over 15 languages), Balanced Scorecard Step by Step for Government and Nonprofit Agencies, and Balanced Scorecard Diagnostics. He may be reached through his Web site at www.senalosa.com.