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Sales Therapy: Effective Selling for the Small Business Owner

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Sales Therapy: Effective Selling for the Small Business Owner

Grant Leboff

ISBN: 978-1-907-31220-5 June 2010 Capstone 206 Pages

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Description

If you work in a small business, you have to know how to sell. Full stop. But selling as most people know it doesn’t work anymore. It’s relationships that count.

Real selling is about understanding customers’ goals and helping them to buy, not topping off a template presentation with a pushy attitude. So how do you put relationships first and still get results?

Sales Therapy smashes the age-old sales model with an effective new approach grounded in behavioural psychology. It is natural and effortless to use because it mirrors the way people actually interact with each other. And it really works.

Thomas Power, Chairman of Ecademy, describes it as ‘One of the finest pieces of content on how to sell better in the 21st Century.’

At last, you can commit those terrible ‘closing techniques’ to the recycle bin. Sales Therapy will help you build great relationships with your customers while making the art of selling fun and effective and helping your business to grow.

PRAISE FOR SALES THERAPY

‘This is one of the finest pieces of content on how to sell better in the 21st Century. Grant you are absolutely right with your judgment’ Thomas Power, Chairman of Ecademy

1 Moving Away from the Transactional Model.

2 Selling Snow to the Eskimos.

3 Putting the Relationship First.

4 Deconstructing the Myth of Benefit Selling.

Part I: The buyer’s motivation.

Part II: Benefi ts don’t work.

5 Stop Using Benefits – Start Using Problem Maps™.

6 Why the USP Stops you Selling.

7 Your Emotional Selling Point and Giving Value.

8 Building Pipeline.

Part I: Managing the process.

Part II: Engaging your prospect.

9 Routes to Market.

10 Empowering your Buyer.

11 Understanding your Purchasers.

12 Asking Questions – the Diagnosis.

Part I: The doctor/patient relationship.

Part II: The fallacy of open and closed questions.

Part III: Clarity using Problem Maps™.

Part IV: Problems and solutions are not enough.

13 When It’s Time to Talk.

14 Objections and Concerns.

15 Traditionally It’s Called Closing.

16 Following Up – Continuing the Relationship.

Epilogue.

Index.

"This is a fascinating read and an exciting development for businesses."  (Personal Success, November 2007)

"Anyone who has to sell anything - from products and services to themselves - should find the insights in this book invaluable."  (Human Capital Management, January 2008)

“one of the best-selling sales books of the year.” (Daily Mirror, Wed 26th March 2008)