CHAPTER 1: The Business Inflexibility Trap.
The Mother of All Business Problems.
One Constant Is Change.
Need for Business Agility.
CHAPTER 2: If You’re in a Hole, the First Thing to Do Is Stop Digging.
IT Decision Making’s Fatal Flaw.
The IT “Rat’s Nest”.
Why Are the Nerds Sitting at Their Own Table?
CHAPTER 3: What Really Happened to eBusiness.
eBusiness was a Great Idea, so What Happened?
eBusiness Is Dead! Long Live eBusiness!
How to Think like an eBusinessperson.
Why Aren’t the Systems Integrators Helping Anymore?
Thrift: Get Used to It.
CHAPTER 4: What Do You Want Your IT to Do, Anyway?
Everyone’s a Grandma.
Middleware: Part of the Solution or Part of the Problem?
Business Process: Sweetness and Light or Evil Hellspawn?
Missing Link in the IT Chain.
Who’s in Control of IT Anyway?
CHAPTER 5: The Secret Sauce: Loose Coupling.
Tale of Distributed Computing.
Power of Abstraction.
Role of Open Standards.
Running IT Like a Railroad.
How to Think Loosely Coupled.
Secret of the Best Ice Skaters.
How Loose Is Your Coupling?
CHAPTER 6: Service Orientation: Light at the End of the Tunnel.
What’s a Service, Anyway?
Services + Loose Coupling = Agility.
How Service-Oriented Process Replaces Traditional Integration.
CHAPTER 7: Is There an Architect in the House?
New Discipline of Architecture.
Just How Big Is the Big Picture?
Putting All the Pieces Together.
Where Are the Architects?
Whither the IT Department?
CHAPTER 8: How to Think Service Oriented.
When Not to Use Service-Oriented Architecture.
Keeping Up with the Competition.
Service Orientation for Big Fish.
Service Orientation for Small Fish.
SOA to Stay Out of Jail.
SOA for User Empowerment.
SOA for Value Chains.
CHAPTER 9: Okay, So Where Do We Start?
Identifying the Problem.
Choosing Your Battles.
Top-Down Planning and Bottom-Up Planning.
Closer Look at Process Decomposition.
Find Your Champion.
CHAPTER 10: Tackling the Inertia in the Organization.
Selling Service Orientation to Your Boss, Team, and Company.
Quantifying the Cost and the Return on the Service Orientation Investment.
Money, Money, Money: Where Will It Come from to Pay for SOA?
Reaching the SOA Tipping Point.
Return of the Luddites.
New Service-Oriented Organization.
CHAPTER 11: Build Agility with Agility.
Death to the Software Development Lifecycle!
Lego Block Model of Service Orientation.
Four Pillars of Service-Oriented Development.
Not Your Parents’ Requirements Gathering.
Build, Buy, or Repurpose?
Reuse: The Holy Grail of IT.
CHAPTER 12: Becoming a Service-Oriented Enterprise.
Making IT Matter.
Connecting the Dots: Service Orientation, Outsourcing, and the Industrialization of IT.
Sunset of Legacy.
Vision of the Business Web.
What Does It All Mean?
BENEFITS THE BOOK PROVIDES: Readers of this book will come to understand how IT limits the flexibility of businesses; understand the big picture of Service Orientation; learn new approaches for building relationships between business and IT personnel; discover how to make their companies more agile; and learn how to manage risk as a company moves toward Service Orientation.