Chapter 2. The Strategic Component of Six Sigma.
Chapter 3. The Tactics of Six Sigma: Define, Measure, Analyze, Improve, and Control.
Chapter 4. 10 Technical Tools to Master While on a Six Sigma Team.
Chapter 5. 10 ""Soft"" Tools You Will Need on a Six Sigma Team.
Chapter 6. 10 Common Questions about Six Sigma.
Appendix: Process Capability and Sigma Conversion Table.
“…a useful guide to anyone who wants to learn more about this approach…” (Supply Management, 8 May 2003)