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Social Media 101: Tactics and Tips to Develop Your Business Online



Social Media 101: Tactics and Tips to Develop Your Business Online

Chris Brogan

ISBN: 978-0-470-62100-4 January 2010 352 Pages

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100 ways to tap into social media for a more profitable business

In Social Media 101, social media expert and blogger Chris Brogan presents the best practices for growing the value of your social media and social networking marketing efforts. Brogan has spent two years researching what the best businesses are doing with social media and how they're doing it. Now, he presents his findings in a single, comprehensive business guide to social media.

You'll learn how to cultivate profitable online relationships, develop your brand, and drive meaningful business. Brogan shows you how to build an effective blog or website for your business, monitor your online reputation and what people are saying about your business online, and create new content to share with your customers.

  • Presents specific strategies, tactics, and tips to improve your business through improved social media and online marketing
  • Looks at social media and the wider online universe from a strictly business perspective

If you aren't using the Internet and social media to market your business and stay in touch with your customers, you're already falling behind. The Social Media 100 gives you 100 effective, proven strategies you need to succeed.


Introduction: Why in the World Should You Care?

1. Above All Else—People.

2. What Social Media Does Best.

3. Social Media Does Not Replace Marketing Strategy.

4. Making Business Sense of Social Media.

5. Social Media as Personal Power.

6. Social Media for Your Career.

7. Threading Some Trends Together.

8. The Vital Importance of Your Network.

9. Using Social Networking and Media Offline.

10. Velocity, Flexibility, Economy.

11. Snake Oil in Social Media.

12. Who Cares?

13. Participation: The Key to Social Media.

14. Social Media Is a Set, Not a Part.

15. Media Is a Mix—Get Mixing.

16. Social Media Starter Pack.

17. Five Starter Moves for Introducing Social Media into Your Organization.

18. Five Starter Moves: Should Blogging Go Next?

19. Five Starter Moves: Audio and Video.

20. Five Starter Moves: LinkedIn, Facebook, and Twitter.

21. A Sample Social Media Toolkit.

22. Social Media and Social Network Starting Points.

23. What Friends and Seinfeld Teach You about Growing Your Audience.

24. Twitter Revisited.

25. Case Study: For Those Who Pea on Social Media.

26. Basic Business Blogging Suggestions.

27. A Sample Blogging Work Flow.

28. If You Intend to Blog Seriously.

29. Performance and Your Audience: Blogging Tips

30. Some Tips to Fine-Tune Your Blog.

31. How to Create Business from a Blog.

32. 50 Blog Topics Marketers Could Write for Their Companies.

33. Growing Your Audience: Some Basics.

34. Be Effective in Meetings, and Use Social Media Tools.

35. Programming for the Masses: Social Computing.

36. Creatives and Your Secret Mission.

37. Advice for Traditional and Local News Media.

38. Social Networks Are Your Local Pubs.

39. Facebook and the Social Graph: Who Benefits?

40. The Value of Networks.

41. Five Things to Do at a Social Networking Meetup.

42. Delivering Content Value to Market Your Product.

43. The Community Play.

44. The Power of Links.

45. Authority, Ownership, and Mechanics.

46. Enabling Peer Collaboration Using Social Networks.

47. 10 Ways to Make Your Next Conference Better.

48. Who Is Secretly Pitching You?

49. The Sound of Content Ripping Free from Its Page.

50. Social Media—Talk Is Cheap for Businesses.

51. The Community Ecosystem.

52. Social Media Starter Moves for Freelancers.

53. Making a Business from Social Media.

54. Make Your Blog Design Work for You.

55. Social Media Starter Moves for Real Estate.

56. How Do Realtors Demonstrate Community?

57. Social Media Starter Moves for Entertainers.

58. Social Media Starter Move for Entrepreneurs.

59. Customer Service Needs New Channels…or Does It?

60. What I Want a Social Media Expert to Know.

61. On Managing a Community.

62. Make Your LinkedIn Profile Work for You.

63. Develop a Strong Personal Brand Online: Part 1.

64. Develop a Strong Personal Brand Online: Part 2.

65. 100 Personal Branding Tactics Using Social Media.

66. Blog Topics for Business-to-Business Customers.

67. Starting a Social Media Strategy.

68. Social Media Strategy: The Planning Stage.

69. Social Media Strategy: Aligning Goals and Measurements.

70. Writing E-mail That Gets Answered.

71. Where I Learn Even More.

72. What Do You Think People Want from Your Site.

73. Musicians Play for Tips: The Importance of Comments.

74. 50 Ways Marketers Can Use Social Media to Improve Their Marketing.

75. Should Hotels Have Social Networks?

76. Essential Skills of a Community Manager.

77. 50 Steps to Establishing a Consistent Social Media Practice.

78. How to Reach and Influence Prospects.

79. How Content Marketing Will Shake the Tree.

80. Write Your LinkedIn Profile for Your Future.

81. Consider a Marketing Funnel.

82. Content Networks and Storefronts.

83. How to Do More with Less Time.

84. Creating Honest Content Marketing.

85. How I Do It.

86. What I Want PR and Marketing Professionals to Know.

87. Best Social Media Advice from