About the Author
Miki Lane is the founder of MVM Communications and a specialist in human performance improvement and instructional technology.
Wendy Shanken is a senior management consultant and trainer in multicultural communications and supervision.
Marilynne Malkin is a senior performance consultant for MVM Communications with years of experience managing and designing training projects.
Dennis Cavendish is a contractual writer who draws on his experience both as professional editor and writer in the area of business management.