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Strategic Communications for Nonprofit Organizations: Seven Steps to Creating a Successful Plan, 2nd Edition

Strategic Communications for Nonprofit Organizations: Seven Steps to Creating a Successful Plan, 2nd Edition

Sally J. Patterson, Janel M. Radtke

ISBN: 978-0-470-44271-5

Feb 2009

274 pages

$60.99

Description

How a nonprofit s strategic communications department defines its issues and policies determines whether the public views it as an effective organization. Strategic Communications for Nonprofit Organizations, Second Edition supports nonprofits in using their resources most effectively. The Second Edition includes a dedicated web site, equipping professionals with the worksheets, forms, surveys, and self-assessment tools needed to create a total communications plan. Plus, the book s step-by-step instructions demonstrate nonprofit communications strategies that work. Practical and clear, this in-the-trenches book provides nonprofit CEOs with expert insights to achieve their mission.
About the Author.

Preface.

Chapter 1 Getting the Most Out of This Book.

Intended Audiences.

Strategic Communications Plan Framework.

Structure of the Workbook.

How to Use This Workbook.

How to Use the Web Site.

Readiness for Strategic Communications Planning.

Chapter 2 Strategic Communications Planning Process.

Why Strategic Communications Matters.

Benefits of Strategic Communications Planning.

Roles and Responsibilities in Strategic Communications Planning.

Communications Action Team.

Communications Audit Team.

Crisis Communications Planning.

Crisis Communications Team.

Crisis Control Team.

Take the Time, Make the Time.

Chapter 3 Step One: Preparing to Plan: Essential Building Blocks.

Strategic Communications Is Grounded in the Mission.

Task One: Review the Organization’s Mission Statement.

Task Two: Review the Organization’s Program Goals, Objectives, and Financial Priorities.

Communications Audit.

Purpose of the Communications Audit.

Components of a Communications Audit.

Conducting the Communications Audit: Methodology.

Task One: Plan the Audit.

Task Two: Conduct Interviews.

Task Three: Inventory and Analysis.

Task Four: Present Findings.

Task Five: Conduct Additional Research (Optional).

Chapter 4 Step Two: Foundation of the Plan: The Situation Analysis.

Internal Analysis.

Organizational Culture.

Administration.

Programs.

Human Resources.

Infrastructure.

Development.

External Analysis.

Demographic Forces.

Economic Forces.

Political Forces.

Technological Forces.

Social Forces.

SWOT Analysis.

Critical Community Partners and Stakeholders.

Chapter 5 Step Three: Focusing the Plan: Target Audiences.

Understand Your Audience.

Demographic Information.

Geographic Information.

Psychographic Information.

Leadership Potential.

Profile Each Priority Audience.

Research Your Audience.

Media Review.

Readership Surveys or Membership Questionnaires.

Piggyback Surveys.

Exit Interviews or Evaluation Surveys.

Informal Discussions.

Focus Group.

Chapter 6 Step Four: Fostering Audience Support: Communications Objectives.

The SMART Test.

Cycle of the Communications Process.

Create the Communications Objectives.

Communications Objectives: Some Examples Using the Cycle of Communications.

Chapter 7 Step Five: Promoting the Nonprofit Organization: Issue Frames and Message Development.

Define the Key Themes.

Message Frames.

Media Role in Framing.

Episodic and Thematic Frames.

Conducting a Framing Analysis.

Reframing.

Reframing: Underage Drinking.

Message Development.

First Impressions.

Organization Descriptions.

Messages that Resonate.

Building a Message Platform for the Organization.

Chapter 8 Step Six: Advancing the Plan: Vehicles and Dissemination Strategies.

Criteria for Selecting Strategies.

Audience Responsiveness.

The Organization’s Relationship to the Audience.

How the Strategy or Vehicle Will Influence the Audience’s Perceptions.

Controlling the Message.

Effort to Implement.

Budget Issues.

Potential Uses with Other Audiences.

Evaluating Existing and Potential Strategies for Meeting Communications Objectives.

Case Study: Future Generations.

Case Study: Planet 3000.

Strategies and Vehicles to Meet Communications Objectives.

Face-to-Face Meetings.

Print.

Electronic Communications.

Audio Vehicles.

Video.

Web Sites.

Strategic Use of Communications Vehicles.

Alternative Media.

Building a Comprehensive Portfolio of Communications Vehicles to Support the Communications Objectives.

Chapter 9 Step Seven: Ensuring that the Plan Succeeds: Measurement and Evaluation.

Performance Evaluation.

Steps in the Evaluation Process.

Concepts that Have Driven the Strategic Communications Process.

Measuring Success in Achieving Communications Objectives.

Tracking Communications Activities.

Measuring Communications Impact.

Evaluation Tools.

Monitoring the Progress on Communications Objectives.

Finalize the Report.

Chapter 10 Pulling It All Together: Creating the Plan.

Building the Communications Plan.

Putting It All Together.

Creating Organizational Ownership.

Messages to Support the Communications Plan.

Tips for Building Support.

Building the Case for Sustainable Capacity.

Money: If It Is a Good Idea, You Can Sell It.

Income-Producing Possibilities.

In-Kind Contributions.

Strategic Communications Plan Template.

Appendix 1 Planet 3000 Strategic Communications Worksheets.

Appendix 2 Essential Communications Tools.

Appendix 3 Elements of a Style Manual.

Appendix 4 Expanding the Organization’s Coalitions and Partnerships.

List of Worksheets.

Suggested Resources.

Index.

Worksheet 8 Download
Worksheet 12 Download
Worksheet 10 Download
Worksheet 15 Download
Worksheet 23 Download
Planet 3000 Strategic Plan Worksheets Download
Worksheet 1 Download
Worksheet 4 Download
Worksheet 5 Download
Worksheet 16 Download
Worksheet 24 Download
Conducting the Communications Audit Download
Worksheet 3 Download
Worksheet 6 Download
Worksheet 7 Download
Website Overview Download
Worksheet 17 Download
Strategic Communications Plan Template Download
Worksheet 2 Download
Worksheet 9 Download
Worksheet 11 Download
Worksheet 18 Download
Worksheet 22 Download
Worksheet 19 Download
Worksheet 13 Download
Worksheet 14 Download
Worksheet 20 Download
Worksheet 21 Download
Building the Case for Sustainable Capacity Download