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The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide

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$25.00

The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide

Melvin L. Silberman, Freda Hansburg

ISBN: 978-0-787-97351-3 December 2004 Pfeiffer 32 Pages

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Description

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader?s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:
  • Get tension right out on the table
  • Figure out what?s bothering the other person
  • Communicate the real, underlying concerns

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Introduction.

Program Overview.

Program Outline.

Program Directions.

Facilitation Tips.

References.

About the Authors.

Pfeiffer Publications Guide.