1 Bullies and Bullying.
2 Workplace Bullying Defined.
3 Impact on Targeted Employees.
4 How Bullying Kills Good Organizations Like Yours.
5 An Illustrative Case.
6 Why Bullies Bully.
7 Social Influence: How Others Define Our World for Us.
8 A Model of Preventable Causes of Bullying.
9 Mobilize Your Organization: Leaders' Preparations.
10 Mobilize Your Organization: Managers' and Supervisors' Preparation.
11 Preliminary Steps to Address Workplace Bullying.
12 A New Role for Human Resources.
13 The Namie Blueprint to Prevent and Correct Workplace Bullying.
14 Sustain the Bully-Free Culture.
Appendix A: Macro-Bullying Trends That Make Workers Dispensable.
Appendix B: The Namie & Namie Bibliography.
Appendix C: Bullying Is Domestic Violence when the Abuser Is on Payroll.
About the Authors.