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The Dynamics of Conflict Resolution: A Practitioner's Guide

The Dynamics of Conflict Resolution: A Practitioner's Guide

Bernard Mayer

ISBN: 978-0-470-93246-9

Sep 2010, Jossey-Bass

288 pages

Select type: E-Book



This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.
Preface: Thinking About Conflict and Its Resolution.

Part One: Conflict.

1 The Nature of Conflict.

2 How People Conflict.

3 Power and Conflict.

4 Culture and Conflict.

Part Two: Resolution.

5 The Nature of Resolution.

6 Communication.

7 Negotiation and Advocacy.

8 The Road to Resolution: Overcoming Impasse.

9 Mediation.

10 Other Approaches to the Resolution of Conflict.

11 Conclusion: Conflict Resolution in Our Lives.

About the Author.



"In Mayer's book, the author presents a particularly unique perspective on the resolution of disputes and the prevention of conflict." (, 1/02)