1. Introducing the Emotional Organization: Stephen Fineman (University of Bath).
Part I: Emotional Arenas.
2. Me, Morphine and Humanity: Experiencing the Emotional Community on Ward 8: Sharon Bolton (The University of Strathclyde).
3.Power, Paradox, Social Support and Prestige: A Critical Approach to Addressing Correctional Officer Burnout: Sarah Tracy (Arizona State University).
4. Rape Work: Emotional Dilemmas in Work with Victims: Patricia Yancey Martin, Douglas Schrock, Margaret Leaf and Carmen Von Rohr (Florida State University).
The Recreation Centre.
5. In the Gym: Peer Pressure and Emotion Management Among Co-Workers: Mary Haman and Linda Putman (Texas A&M University).
The Job Centre.
6. Abuse, Violence and Fear on the Front Line: Implications for the Rise of the Enchanting Myth of Customer Sovereignty: Marek Korczynski (Loughborough University) and Victoria Bishop (The University of Manchester).
The Call Centre.
7. Enactments of Class and Nationality in Transnational Call Centres: Kiran Mirchandani (University of Toronto).
8. The Gendering of Emotions and Perceived Work Time: Chicks and Geeks at I.com: Nicole L. Kangas and Debra E. Meyerson (Stanford University).
9. Managing the Boundaries of Telework: Gill Musson (Sheffield University) and Katy Marsh (Newcastle University Business School).
10. Management Consultancy and Humour in Action and Context: Andrew Sturdy (The University of Warwick), Timothy Clark (Durham University, Robin Fincham (Stirling University) and Karen Handley(Oxford Brookes University).
Part II: Shifting Identities.
11. Becoming a Successful Corporate Character and the Role of Emotion Management: Caroline Hatcher (Queensland University of Technology).
12. Gender and the Emotion Politics of Emotional Intelligence: Stephanie A. Shields (Pennsylvania State University) and Leah R. Warner (Pennsylvania State University).
13. Feeling Out of Place? Towards the Transnationalizations of Emotions: Jeff Hearn (Swedish School of Economics and Business Administration).
14. It’s All Too Beautiful: Emotion and Organization in the Esthetic Economy: Philip Hancock (The University of Warwick) and Melissa Tyler (Loughborough University).
Epilogue: Stephen Fineman (University of Bath).
"This fresh, innovative collection of essays offers the reader a wondrous range of voices – among them an assistant director for hospitality on a cruise ship, an intake worker at a rape crisis center, a call center trainer coaching trainees to “sound right,” and a job center employee managing the frustration of despairing job seekers. All these and more provide take-off points for some of the most exciting forays into basic theory of emotion I’ve seen in a long while. This is a great collection." Arlie Russell Hochschild, Berkeley University
"The study of emotion work has become a fertile area of theory and research concerning work and identity in modern society. This important volume adds significantly to this field by providing new theoretical and empirical insights that will add greatly to this already lively field.It will be essential reading for social scientists with an interest in the nature of the contemporary workplace." Alan Bryman, University of Leicester
- The first collection exclusively devoted to the power and structural effects on emotion and identity in organizations
- Brings together an international group of cutting-edge researchers to write critically about emotion in different organizational and cultural settings
- Includes research on policy, change, management and professional practice
- Exposes the influence of workplace cultures, power and institutional expectations on emotion
- Reveals the darker and oppressive features of emotion management in organizations
- Applies recent critical organizational theory to emotion.