About the Author
KIMBERLY DOUGLAS, SPHR, is a nationally recognized expert in building the effectiveness of teams, based on her knowledge of industrial/organizational psychology combined with her real-life consulting and corporate human resources execu-tive experience. As President of FireFly Facilitation, she has collaborated with hundreds of leadersat organizations such as AT&T, Cisco, United Way, and even the U.S. Marine Corpsto dramatically improve their business performance. She is frequently featured in national publications and is a sought-after speaker at meetings and conferences. To learn more about the author and how to improve your team's performance, visit TheFireFlyEffect.com.