This resource gives readers a step-by-step roadmap for establishing, conducting, and further developing market intelligence programs within an organization, turning market data into actionable insights. It is full of best practice advice based on hundreds of real-life international case studies. The material is backed up by extensive global survey data, providing readers with benchmark data on how intelligence programs are being organized, operated, and resourced worldwide. From the vast amount of examples, the authors have distilled Six Key Success Factors for organizing future-oriented corporate intelligence programs.
From the Inside Flap
Global companies spend millions of dollars on conducting Market Intelligence each year. Yet only 10% have achieved Market Intelligence capabilities that are truly world class. Such companies enjoy much higher efficiencies in decision making and strong return-on-investment on their Market Intelligence budgets.
What are their secrets? What can the other 90% do in order to ensure they have their Market Intelligence scope, processes, deliverables, tools, organization and culture right?
Get an insider's look at how some of the world's most respected international companies use Market Intelligence. This book provides over 40 enlightening case studies from companies such as Cisco Systems, ABB, Dunkin’ Brands and Statoil, as well as findings from two global surveys on Market Intelligence programs and trends. It also features a step-by-step roadmap to help companies raise their intelligence ambitions, by using the six Key Success Factors outlined in the World Class Market Intelligence Framework developed by the authors.
Readers will be able to implement the practical ideas immediately and drive the systematic development of their own world class market intelligence functions – as well as benchmark their own results against global best practices.
About the Authors xi
About Global Intelligence Alliance xi
PART 1 Market Intelligence In Global Organizations
1 Market Intelligence: Drivers and Benefits 3
2 Market Intelligence in Global Organizations: Survey Findings in 2011 21
PART 2 Roadmap To World Class Market Intelligence
3 Key Success Factors of World Class Market Intelligence 39
4 Intelligence Scope – Determining the Purpose, Target Groups, and Focus
Areas of an Intelligence Program 49
5 Intelligence Process – Turning Random Data into Meaningful Insight 63
6 Intelligence Deliverables – Building a High-Impact Market Intelligence Product Portfolio 73
7 Intelligence Tools – Collecting, Storing, and Communicating Intelligence 87
8 Intelligence Organization – The People and Resources that Generate the Impact 99
9 Intelligence Culture – Engaging the Organization in Market Intelligence 115
PART 3 Market Intelligence For Key User Groups
10 Market Intelligence for Current Awareness Across the Organization 127
11 Market Intelligence for Strategic Planning 141
12 Market Intelligence for Marketing, Sales, and Account Management 159
13 Market Intelligence for Innovation and Product Life Cycle Management 171
14 Market Intelligence for Supply Chain Management 185
PART 4 Developing World Class Market Intelligence Programs
15 Implementing Market Intelligence Programs 199
16 How to Develop an Existing Market Intelligence Program for Greater Impact 209
17 Trends in Market Intelligence Towards 2015 223