The Leader's Dilemma: How to Build an Empowered and Adaptive Organization Without Losing Control
The organization as an adaptive system.
1 Principle #1 - Values.
Bind people to a common cause, not a central plan.
2 Principle #2 - Governance.
Govern through shared values and sound judgment, not detailed rules and regulations.
3 Principle #3 - Transparency.
Make information open and transparent; don't restrict and control it.
4 Principle #4 - Teams.
Organize around a seamless network of accountable teams, not centralized functions.
5 Principle #5 - Trust.
Trust teams to regulate and improve their performance; don't micro-manage them.
6 Principle #6 - Accountability.
Base accountability on holistic criteria and peer reviews, not on hierarchical relationships.
7 Principle #7 - Goals.
Set ambitious medium-term goals, not short-term fixed targets.
8 Principle #8 - Rewards.
Base rewards on relative performance, not fixed targets.
9 Principle #9 - Planning.
Make planning a continuous and inclusive process, not a top-down annual event.
10 Principle #10 - Coordination.
Coordinate interactions dynamically, not through annual budgets.
11 Principle #11 - Resources.
Make resources available just-in-time, not just-in-case.
12 Principle #12 - Controls.
Base controls on fast, frequent feedback, not on budget variances.
13 Implementation insights.
14 Make management change your legacy.