Introduction: Designing value around people.
The value earth is moving under our feet. Consumer-facing businesses are facing an era of fundamental change: from product-centric to person-centric.
1. The Value Gaps.
Why today's businesses cannot - or do not want to - meet a whole range of crucial consumer needs.
2. Untapped Assets.
Why these same businesses continually neglect - and miss the value - of a whole range of hugely powerful, personal assets.
3. The New Bottom Line.
How a need breed of businesses are connecting these value gaps to these untapped assets...to transform the business landscape.
4. Trading agency.
How looking at markets, rather than products and services, from the buyer's point of view revolutionizes marketing processes - and its consumer value.
5. Solution assembly.
How helping people to reach their personal objectives, rather than sell them more ingredients, takes value to a new level.
6. Passion partnership.
Why helping people reach personal fulfillment will be a massive new business in its own right.
7. Learning to fly.
Why, and how, the new bottom line requires the emergence of completely new business models - and why migrating towards the new bottom line is not a matter of choice.
8. Let the customer drive your company - literally.
How moving from push to pull adds value while cutting costs.
9. Organize operations around your customer.
How the imperatives of customer convenience and corporate productivity connect.
10. Build partnerships around your customer.
How the new bottom line involves complete supply chains and value networks, not just individual companies.
11. Become a company that works for me.
How the demand for 'value in my life' affects the workplace as well as the market place.
12. Make marketing a service.
How to make marketing effective - by freeing it from its seller-centric bias.
13. A New Vision of Value.
Strategic choices; evolutionary strategies.