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The No Complaining Rule: Positive Ways to Deal with Negativity at Work

The No Complaining Rule: Positive Ways to Deal with Negativity at Work

Jon Gordon

ISBN: 978-0-470-42847-4

Jan 2011

176 pages



Negativity in the workplace costs businesses billions of dollars and impacts the morale, productivity and health of individuals and teams. ""In The No Complaining Rule: Positive Ways to Deal with Negativity at Work, Jon Gordon, a bestselling author, consultant and speaker, shares an enlightening story that demonstrates how you can conquer negativity and inspire others to adopt a positive attitude."" Based on one company’s successful No Complaining Rule, the powerful principles and actionable plan are practical and easy-to-follow, making this book an ideal read for managers, team leaders and anyone interested in generating positive energy.

Acknowledgments ix

Author’s Note xi

Introduction xiii

1 Hope 1

2 On Fire 3

3 Morale 7

4 The Phone Call 11

5 The Real Problem 15

6 Traffic 17

7 The Talk 23

8 The Cost of Negativity 27

9 It Could Be Worse 31

10 Cancer 35

11 The Positive Road 41

12 The Complaining Fast 45

13 Three No Complaining Tools 49

14 No News Is Good News 51

15 Fundamentals of Prosperity 53

16 The Bloggers 59

17 The Yard Guy 63

18 Friday 67

19 The Meeting 73

20 Positive Principles 75

21 Questions 83

22 More Traffic 87

23 Sunday 89

24 Monday 93

25 Hope Shares the No Complaining Rule 95

26 The Rollout 101

27 Play to Win 105

28 Hope Receives the News 107

29 Six Months Later 111

30 It's All Good 115

31 No Complaining Rule Action Plan 121

No Complaining Week Personal Action Plan 129

Are You a Complainer? Assessment 133 Web Site

Information 137

Is Your Organization Positive or Negative? 139

Invite Someone On Your Bus 140

Other Books by Jon Gordon 141

Index 143

A story about Positive Ways to Turn Complaints into Solutions, Innovations, and Success

Every complaint represents an opportunity to turn something negative into a positive!

""Excuses always come from the losing locker room. In Jon Gordon's book The No Complaining Rule, he provides the winning edge.""-Coach Lou Holtz

""In a world in which so many, it seems, focus on the glass as half empty, Jon Gordon sets out a clear blueprint in The No Complaining Rule to help each of us better ourselves. His approach will cut negativity and can impact our workplaces and our families, and help us carve out more productive, lower-stress environments.""-Nathan Whitaker coauthor of Quiet Strength(with Tony Dungy)

""Complaining is one of the biggest problems in business today. It undermines the effectiveness of a team and organization, leading to contempt and an inability to adapt and change. In The No Complaining Rule, Jon Gordon offers the antidote.""-Ken Fisher, CEO of Fisher Investments, Forbes columnist, author of The Only Three Questions That Count