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The Performance Consultant's Fieldbook: Tools and Techniques for Improving Organizations and People, 2nd Edition

The Performance Consultant's Fieldbook: Tools and Techniques for Improving Organizations and People, 2nd Edition

Judith Hale

ISBN: 978-1-118-42962-4

Jun 2012

300 pages

$60.99

Description

The Performance Consultant’s Fieldbook will help trainers, training managers, and internal and external consultants working in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.
Figures xi

CD-ROM Contents xv

Preface xvii

Introduction xxi

Making the Transition 1

Performance Consulting 3

The Transition 33

Costs 57

Credibility and Influence 79

Sustaining Change 103

Performance Consulting 113

Environment and Norms 115

Needs Assessment and Cause Analysis 137

Interventions 169

Measuring Results 199

Measuring People Performance 217

Index 243

About the Author 265

How to Use the CD-ROM 267