1. Making connections: healthcare as a case study in the social organisation of work: Davina Allen and Alison Pilnick.
2. The promotion of private health insurance and its implications for the social organisation of healthcare: a case study of private sector obstetric practice in Chile: Susan F. Murray and Mary Ann Elston.
3. Understanding the social organisation of maternity care systems: midwifery as a touchstone: Cecilia Benoit, Sirpa Wrede, Ivy Bourgeault, Jane Sandall, Raymond de Vries and Edwin R. van Teijlingen.
4. Managerialism in the Australian public health sector: towards the hyper-rationalisation of professional bureaucracies: John Germov.
5. What’s in a care pathway? Towards a cultural cartography of the new NHS: Ruth Pinder, Roland Petchey, Sara Shaw and Yvonne Carter.
6. Arguing about the evidence: readers, writers and inscription devices in coronary heart disease risk assessment: Catherine M. Will.
7. Telephone triage, expert systems and clinical expertise: D Greatbatch, G Hanlon, J Goode, A O’Caithain, T Strangleman and D Luff.
8. Finding dignity in dirty work: the constraints and rewards of low-wage home care labour: Clare L Stacey.
9. Access, boundaries and their effects: legitimate participation in anaesthesia: Dawn Goodwin, Catherine Pope, Magge Mort and Andrew Smith.
Notes on Contributors.