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The Volunteer Management Handbook: Leadership Strategies for Success, 2nd Edition

The Volunteer Management Handbook: Leadership Strategies for Success, 2nd Edition

Tracy D. Connors (Editor)

ISBN: 978-0-470-60453-3

Nov 2011

480 pages

In Stock

$70.00

Description

Completely revised and expanded, the ultimate guide to starting—and keeping—an active and effective volunteer program

Drawing on the experience and expertise of recognized authorities on nonprofit organizations, The Volunteer Management Handbook, Second Edition is the only guide you need for establishing and maintaining an active and effective volunteer program. Written by nonprofit leader Tracy Connors, this handy reference offers practical guidance on such essential issues as motivating people to volunteer their time and services, recruitment, and more. Up-to-date and practical, this is the essential guide to managing your nonprofit's most important resource: its volunteers.

  • Now covers volunteer demographics, volunteer program leaders and managers, policy making and implementation, planning and staff analysis, recruiting, interviewing and screening volunteers, orienting and training volunteers, and much more
  • Up-to-date, practical guidance for the major areas of volunteer leadership and management
  • Explores volunteers and the law: liabilities, immunities, and responsibilities

Designed to help nonprofit organizations survive and thrive, The Volunteer Management Handbook, Second Edition is an indispensable reference that is unsurpassed in both the breadth and depth of its coverage.

Preface xiii

PART I VOLUNTEER RESOURCE PROGRAM ASSESSMENT, ANALYSIS, AND PLANNING 1

ORGANIZATIONAL ASSESSMENT AND PLANNING

CHAPTER 1 Volunteer Models and Management 3
R. Dale Safrit, EdD
North Carolina State University
Ryan Schmiesing, PhD
Ohio Community Service Council

CHAPTER 2 Volunteer Demographics 31
Harriett C. Edwards, EdD
R. Dale Safrit, EdD
Kimberly Allen, PhD
North Carolina State University

CHAPTER 3 Preparing the Organization for Volunteers 55
Jeffrey L. Brudney, PhD
Cleveland State University

DIGITAL A (www.wiley.com/go/volhandbook)

Volunteer Management of Governance Volunteers A.1
Keith Seel, PhD, CVA
Mount Royal University

CHAPTER 4 Shaping an Organizational Culture of Employee and Volunteer Commitment 81
Judith A. M. Smith, DM
Hands On Jacksonville, Inc.

DIGITAL B (www.wiley.com/go/volhandbook)

Understanding the Changing Organization as a Primary Context for Volunteering B.1
Judith A. M. Smith, DM
HandsOn Jacksonville, Inc.

DIGITAL C (www.wiley.com/go/volhandbook)

Organizational and Programmatic Benefits from Adversity: Comprehending the Centrality of the Role of Adverse Experiences in and on the NPO and Its Programs C.1
Elizabeth Power, MEd
EPower & Associates, Inc.

OPERATIONAL ASSESSMENT AND PLANNING

CHAPTER 5 Maximizing Volunteer Engagement 103
Sarah Jane Rehnborg, PhD
Meg Moore, MBA
University of Texas at Austin

CHAPTER 6 Assessment, Planning, and Staffing Analysis 125
Cheryle N. Yallen, MS
CNY Enterprises
Barbara K. Wentworth, MS

CHAPTER 7 Policy Development for Volunteer Involvement 149
Linda L. Graff, BSW, MA
Linda Graff And Associates Inc.

DIGITAL D (www.wiley.com/go/volhandbook)

Options for Volunteer Involvement D.1
Bryan D. Terry, PhD
Amy M. Harder, PhD
Dale W. Pracht, PhD
University of Florida

DIGITAL E (www.wiley.com/go/volhandbook)

Managing Voluntourism E.1
Muthusami Kumaran, PhD
University of Florida
Joanna Pappas
Faith Ventures Investment Corporation

PART II STRATEGIC DEPLOYMENT AND IMPLEMENTATION 203

ACCESSION

CHAPTER 8 The Latest Approach to Volunteer Recruitment: Competency-Competence Pathways and Volunteer Resource Management Systems 205
Stephen Hobbs, EdD
WELLth Learning Network

DIGITAL F (www.wiley.com/go/volhandbook)

Marketing Volunteerism for Specialized Cohorts F.1
Lori Gotlieb
The Arthritis Society, Ontario Region

CHAPTER 9 Orientation: Welcoming New Volunteers into the Organization 227
Harriett C. Edwards, EdD
North Carolina State University

TRAINING

CHAPTER 10 Training Volunteers 237
Mary Kay Hood, MS
Hendricks Regional Health

COMMUNICATIONS

CHAPTER 11 Volunteer and Staff Relations 255
Nancy Macduff, MACE
Macduff/Bunt Associates

CHAPTER 12 Communicating with Volunteers and Staff 273
Denise Sevick Bortree, PhD
Penn State University

DIGITAL G (www.wiley.com/go/volhandbook)

Social Media and Volunteer Programs G.1
Nancy Macduff, MACE
Macduff/Bunt Associates

PROGRAM MANAGEMENT

CHAPTER 13 Volunteer Performance Management: The Impact Wheel 287
Julie Anne Cross, PhD
Stratagem, Inc.
Stephen Hobbs, EdD
WELLth Learning Network

DIGITAL H (www.wiley.com/go/volhandbook)

Effective Leadership and Decision-Making H.1
Nicole LaMee Perez Steadman, PhD
University of Florida

CHAPTER 14 Risk Management in Volunteer Involvement 323
Linda L. Graff, BSW, MA
Linda Graff And Associates Inc.

DIGITAL I (www.wiley.com/go/volhandbook)

Information System Tools for Volunteer Management I.1
Debra C. Burrows, PhD
The Pennsylvania State University

DIGITAL J (www.wiley.com/go/volhandbook)

Executive and Managerial Coaching in Nonprofits: Critical Leadership Development J.1
Milena Meneghetti, MSc, CHRP, Registered Psychologist
Family Psychology Centre

PART III RESULTS AND EVALUATION 361

CHAPTER 15 Evaluating the Volunteer Program: Contexts and Models 363
Jeffrey L. Brudney, PhD
Cleveland State University
Tamara G. Nezhina, PhD
DePaul University

CHAPTER 16 Evaluating Impact of Volunteer Programs 389
R. Dale Safrit, EdD
North Carolina State University

PART IV (www.wiley.com/go/volhandbook)

APPLIED MANAGEMENT PRACTICE

DIGITAL K (www.wiley.com/go/volhandbook)

Mission Fulfillment (Even During Challenging Times) K.1
Brian P. Higley, PhD
The Building Blocks LLC and the University of North Florida
Martin Heesacker, PhD
University of Florida
Brian J. Mistler, PhD
Hobart and William Smith Colleges
Justin Farinelli, BS
Second Lieutenant U.S. Army

DIGITAL L (www.wiley.com/go/volhandbook)

Ethics: Professional Ethics for Volunteers L.1
Joan E. Pynes, PhD
University of South Florida

DIGITAL M (www.wiley.com/go/volhandbook)

Professionalism and Credentialing in the Field of Volunteer Management M.1
Lawrence Ullian, EdD and CVA
Muskie School of Public Service, University of Southern Maine
Anne B. Schink, CVA
Consultant in Volunteer Management

DIGITAL N (www.wiley.com/go/volhandbook)

Advocacy in Volunteer Management N.1
Anne B. Schink, CVA
Consultant in Volunteer Management
Lawrence Ullian, EdD, CVA
Muskie School of Public Service, University of Southern Maine

DIGITAL O (www.wiley.com/go/volhandbook)

National, State, and Local Community Programs for Volunteer Resource Managers O.1
Kristin Callazzo Hodgson, CAE
Clinical and Laboratory Standards Institute

DIGITAL P (www.wiley.com/go/volhandbook)

Volunteer Management: Hospice Organizations P.1
Ginny Burns, CVA
Big Bend Hospice

DIGITAL Q (www.wiley.com/go/volhandbook)

Volunteer Resource Management in Local Development Organizations: An International Perspective (Portugal) Q.1
Timothy L. Koehnen, PhD, Professor Associado
University of Tr_as-os-Montes e Alto Douro

DIGITAL R (www.wiley.com/go/volhandbook)

International Volunteer Management R.1
Marilyn K. Lesmeister, PhD
Pamela Rose, PhD
Oregon State University
Erin Barnhart, PhD Candidate
Effective Altruism, LLC

About the Editor 409

About the Contributors 411

About the Web Site 427

Index 429