Beat accelerating customer expectations.
Every business leader, entrepreneur, innovator, and marketer wants to know where customers are headed. The problem? The received wisdom on how to find out is wrong.
In this startling new book, the team at TrendWatching share a powerful, counter-intuitive truth: to discover what people want next, stop looking at customers and start looking at businesses. That means learning how to draw powerful insights from the way leading brands and disruptive startups—from Apple to Uber, Chipotle to Patagonia—redefine customer expectations.
Sharing the secrets that have led thousands of the world's most successful brands and agencies to rely on TrendWatching for over a decade, Trend-Driven Innovation is the book that will reconfigure your view of the business world forever.
- How to spot emerging trends using three crucial building blocks, and how to recognize the expectation gaps that herald opportunity.
- Why most professionals focus on precisely the wrong trends and innovations, and how to avoid this.
- How to turn trends and insights into innovations that customers will love.
1 WHY NOW
Welcome to the Expectation Economy
The Expectation Economy 06
Why your customers are (almost) impossible to please
The Overwhelm Is the Opportunity
Trends 101 44
Where to start with consumer trends
Watch Businesses First, Customers Second 60
The counterintuitive secret to customer centricity
Trends in the Wild 86
Four trends and how we identified them
Building a Trend Framework 98
Why you need one; how to build it; sharing ours
What to Run With, When, and How
Post-Demographic Consumerism 120
A license to focus on surprising things
Evaluating Trends for Opportunity 144
Drill deeper into the opportunities offered to you by any trend
The Consumer Trend Radar 172
Prioritize and visualize application of the trends you’ll run with
Turn Insights into Ideas
The Consumer Trend Canvas 200
A simple tool for generating compelling, trend-driven innovation ideas
The Consumer Trend Canvas in Action 224
Practical examples to learn from
Trend-Driven Ideation Sessions 244
Run workshops that deliver winning ideas
Realize Your Ideas, or Realize They Are Useless
The First Yards 264
Make those first steps count
Unlock an Opportunity Machine
Your Trend Department 286
Get your colleagues to see around corners
Trend-Driven Ecosystems 306
Tap into and harness external networks, too