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True Change: How Outsiders on the Inside Get Things Done in Organizations



True Change: How Outsiders on the Inside Get Things Done in Organizations

Janice A. Klein

ISBN: 978-0-787-97646-0 October 2004 Jossey-Bass 250 Pages


Drawing on her own long-term research and extensive work experience, Janice Klein reveals how the power of people (insiders who are able to see problems from outsider's perspective), approach ("pulling change"), and system (support infrastructure) combine to turn new ideas and concepts into institutionalized practices. In particular, certain people inside organizations "outsiders on the inside" are key to driving innovation, adaptation, and real change. Using examples from leading companies in MIT's Leaders for Manufacturing (LFM) and System Design and Management (SDM) Partnership -- such as Boeing, Intel, Motorola, Alcoa, Ford, Kodak, and others -- she shows how employees at all levels can learn how to become "an outsider on the inside," and be in the right place at the right time to discover opportunities to "pull" into their organization. Throughout, we grow to understand the perspectives of numerous "outsiders on the inside," by hearing their voices and observing their actions. The strategy Klein provides is relevant for any company that hopes to build a change capability, rather than attempt only to manage change.

Preface xi

1. What Is True Change? 1

2. The Process of Pulling Change 27

3. Aligning Pulls Across the Organization 51

4. Working Within the Existing Culture to Pull Change 67

5. Preparing Insiders to Wear Two Hats 95

6. Preparing Outsiders to Wear Two Hats 123

7. Getting to the Right Place at the Right Time to Pull Change 147

8. Maintaining Outsider-Insider Perspectives 171

Appendix: Research Methodology 187

Notes 197

Index 203

The Author 207

A NEW EXECUTION-TYPE RESOURCE: Excellent follow-on for those hungry for examples of how to get things done in organizations. One of the first in the "next generation" of change books.

AGAINST THE GRAIN: Provocative viewpoint based on hard solid research, turned into practical advice with well written, attention-grabbing prose.

RECOGNIZABLE COMPANIES:  Features in depth stories from Boeing, Intel, Hewlett-Packard, Motorola, Alcoa, General Motors, Ford, Chrysler, Polaroid, Kodak, Digital, and NASA, among others.