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Ultimate Performance: Measuring Human Resources at Work

Ultimate Performance: Measuring Human Resources at Work

Nicholas C. Burkholder, Scott Golas, Jeremy P. Shapiro

ISBN: 978-0-470-13055-1

Jul 2007

304 pages



Meeting the challenges of high-performance HR

Until 1760 ships routinely disappeared, ran aground, or sank because seafarers could not measure longitude. The cost in life and property was immense. Today, business faces a similar challenge, as the failure to measure human resources performance is just as costly and deadly to modern organizations.

Senior executives once considered HR a "soft," unavoidable cost of doing business, responsible for compensation, employee transactions, company functions, workforce problems, and legal issues. Three factors changed this perception: the significant impact of high-performance HR, the implications of poorly performing HR, and soaring HR operating expenses. These factors have led to an increased demand and focus on HR metrics.

Ultimate Performance approaches this challenge by providing clear, proven measurement solutions that will optimize the performance of people and businesses.

Preface vii

Introduction ix

CHAPTER 1 Imperatives of Metrics 1

CHAPTER 2 A Path to Alignment 15

CHAPTER 3 Supporting Human Capital Decision Making 23

CHAPTER 4 Employee Assets and Contribution 35

CHAPTER 5 Employee Contribution to Risk 47

CHAPTER 6 The Employee Lifecycle—A Metrics Roadmap from the C-Level 59

CHAPTER 7 Missions, Objectives, and Metrics 71

CHAPTER 8 Measuring Staffing—A Better Approach to Hiring Metrics 93

CHAPTER 9 Beyond Hiring—Metrics for Employee Development and Retention 113

CHAPTER 10 Succession Planning and Internal Mobility 141

CHAPTER 11 Current Measurement Practices—Lessons from the Field 169

CHAPTER 12 Case Studies—Metrics in Action 189

CHAPTER 13 Human Capital and Organizational Performance 207

CHAPTER 14 HR Outsourcing and Metrics 221

CHAPTER 15A Practical Guide to Building Your Ultimate Dashboard 235

Conclusion 253

References 259

About the Contributing Authors 263

Index 267