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Undercover Boss: Inside the TV Phenomenon that is Changing Bosses and Employees Everywhere

Undercover Boss: Inside the TV Phenomenon that is Changing Bosses and Employees Everywhere

Stephen Lambert, Eli Holzman

ISBN: 978-0-470-91600-1

Nov 2010, Jossey-Bass

272 pages

In Stock

$24.95

Description

"For a popular television series, Undercover Boss has an unusual knack for raising deep and weighty questions."
—Forbes

On February 7, 2010 the CBS television series Undercover Boss USA premiered to a staggering 38.6 million viewers, the largest post-Super Bowl audience for a new series and the most-watched premiere episode of any reality series in the history of television.

Now, for the first time, the bosses and employees featured on Undercover Boss share the lessons they learned as well as the formative experiences that resulted from being on the show. Show creators and executive producers Stephen Lambert and Eli Holzman reveal how they came up with the idea for the show, how they got a major network on board, and of course, how they found a dynamic, charismatic group of bosses willing to go undercover—on camera—in this thoroughly new experiment.

Featuring all-new interviews and insights with the bosses and employees of the nine businesses featured on Season 1 of the show, as well producers' notes on what you didn't see behind the scenes, this book is a must-have for fans of the show everywhere.

Introduction 1

1. Sorting Through the Garbage 1 8

Waste Management: Larry O’Donnell, President and COO

2. Wings, Women, and Beer 4 4

Hooters of America: Coby Brooks, President and CEO

3. The Necessities of Life 6 8

7-Eleven: Joe DePinto, President and CEO

4. An American Love Affair 9 0

White Castle: Dave Rife, Owner

5. Time to Get Personal 116

Churchill Downs: Bill Carstanjen, COO

6. Looking for Fulfilment 142

GSI Commerce: Michael Rubin, Founder and CEO

7. What Riches Can’t Buy 168

Herschend Family Entertainment: Joel Manby, President and CEO

8. Troubles Down the Drain 196

Roto-Rooter: Rick Arquilla, President and COO

9. Say It with Flowers 220

1-800-Flowers: Chris McCann, President and COO

Go Undercover in Your Own Organization 247

Acknowledgments 253

About the Authors 257