Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations
DescriptionA new approach to understanding and improving performance and public value
This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.
Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.
Chapter 1 The Public Sector Squeeze 1
Chapter 2 Zeroing In on Outcomes 19
Chapter 3 Why Is It So Hard to Measure Public Value? 43
Chapter 4 Defining Value 61
Chapter 5 Measuring and Analyzing Public Service Value 83
Chapter 6 Driving Results 111
Chapter 7 The Key to Unlocking Public Value 133
Appendix Public Service Value Methodology 143
About the Authors 179