Skip to main content

Using Quality Benchmarks for Assessing and Developing Undergraduate Programs

Using Quality Benchmarks for Assessing and Developing Undergraduate Programs

Dana S. Dunn, Maureen A. McCarthy, Suzanne C. Baker, Jane S. Halonen, Peggy Maki (Foreword by)

ISBN: 978-0-470-89247-3 December 2010 Jossey-Bass 384 Pages




Praise for Using Quality Benchmarks for Assessing and Developing Undergraduate Programs

"This welcome volume provides discipline-friendly, carefully crafted frameworks for focusing faculty and staff on the dimensions that matter to student learning and institutional effectiveness." —George D. Kuh, Chancellor's Professor and director, Indiana University Center for Postsecondary Research

"A welcome contrast to narrow, mechanical views of assessment, this volume provides a comprehensive model for academic program improvement. Readers will find a powerful framework, flexible tools, and a human touch that brings the whole process to life." —Pat Hutchings, former vice president, The Carnegie Foundation for the Advancement of Teaching

"Comprehensive in its scope, detailed in its research and analysis, practical in its examples and recommendations, this book provides a refreshingly developmental approach to program assessment and improvement." —Timothy Riordan, associate provost, Alverno College

Foreword ix
Peggy Maki

Preface xi

About the Authors xvii

1 The Need for Quality Benchmarks in Undergraduate Programs 1


2 The View from the Top: Checking the Climate and the Leadership of a Program 25

3 First Things First: Attending to Assessment Issues, Accountability, and Accreditation 46
with George B. Ellenberg, Claudia J. Stanny, Eman El-Sheikh

4 The New Architecture of Learning Design: Focusing on Student Learning Outcomes 71

5 Evaluating Curricula 92

6 Student Development: Solving the Great Puzzle 120

7 Constructively Evaluating Faculty Characteristics 148

8 Back to Basics: Program Resources 183

9 The Art, Science, and Craft of Administrative Support 208


10 Benchmarking Quality in Challenging Contexts: The Arts, Humanities, and Interdisciplinary Programs 233
Jane S. Halonen with Gregory W. Lanier

11 Special Issues in Benchmarking in the Natural Sciences 257

12 Conducting a Self-Study 272

13 Serving Our Students and Our Institutions 296

Appendix A Using Benchmarking to Serve as an External Reviewer 307

Appendix B Sources of Data 318

Appendix C Assessment Materials for the Arts 322

Appendix D Disciplinary Accrediting Organizations for Bachelor’s Degree Programs Currently Recognized by the Council for Higher Education Accreditation 331

References 334

Index 357