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Veterinary Healthcare Services: Options in Delivery



Veterinary Healthcare Services: Options in Delivery

Thomas E. Catanzaro, Thom Haig, Peter Weinstein, Judi Leake, Heather Howell

ISBN: 978-0-813-80929-8 October 2000 Wiley-Blackwell 166 Pages


Written to follow Dr Catanzaro's Building the Successful Veterinary Practice series this book relies on the team approach to veterinary healthcare. The 'how to' format, complete with examples and concepts, is a necessary primer for veterinarians in today's competitive society. The author's active clinicians, offer options and alternatives to old habits in the form of workable solutions. The solutions are then tailored to specific practices and their unique needs.

Foreword ix

Preface xi

List of Abbreviations xiii

1 The Era of Revenue Generation – The Front Door Must Swing 3

2 The Appointment Book 21

3 Outpatient Programs and Procedures 33

4 Inpatient Procedures 49

5 Marketing 73

6 Ancillary Services 89

7 New Technologies & Emerging Trends 103

Appendix 1 Programs 117

Appendix 2 Protocols and Bundles 135

Appendix 3 More Receptionist Scripts 147

Appendix 4 More Resort Forms 153