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Virtual Teamwork: Mastering the Art and Practice of Online Learning and Corporate Collaboration



Virtual Teamwork: Mastering the Art and Practice of Online Learning and Corporate Collaboration



"This book, by Robert Ubell and his excellent team of collaborators, adds an important dimension to effective teaching and learning in online environments. It addresses how interaction and collaboration online can be effectively harnessed in virtual teams. It is an important contribution to the larger field of Internet-based education."
Frank Mayadas, Alfred P. Sloan Foundation

How to create and manage highly successful teams online

With the advent of the global economy and high-speed Internet, online collaboration is fast becoming the norm in education and industry. This book takes online collaboration to the next level, showing how you can bolster online learning and business performance with the innovative use of virtual teams.

Written by a team of experts headed by online learning pioneer Robert Ubell, Virtual Teamwork covers best practices for online instruction and team learning, reveals proven techniques for managing enterprise and global virtual teams, and helps you choose the best communication tools for the job.

Educators, project managers, and anyone involved in teaching online courses or creating online programs will find a wealth of tips and techniques for building and managing successful virtual teams, including guidance for:

  • Integrating team instruction in the virtual classroom

  • Using best techniques for team interaction across borders and time zones

  • Structuring cost-effective, competitive projects that work

  • Leveraging leadership, mentoring, and conflict management in virtual teams

  • Conducting testing, grading, and peer- and self-assessment online

  • Managing corporate, global, and engineering virtual teams

  • Choosing the right technologies for effective collaboration

Acknowledgments ix

Contributors xv

Foreword xxv
Frank Mayadas

Preface xxix
Jerry M. Hultin

Dewey Goes Online xxxiii
Robert Ubell

Part 1 Managing Virtual Teams 1

1 Building Virtual Teams 3
Edward Volchok

2 Leadership 17
Michael R. Ryan

3 Peer and Self-Assessment 45
Paul Resta and Haekyung Lee

4 Mitigating Conflict 65
Richard Dool

5 Virtual Teams in Very Small Classes 91
Elaine Lehecka Pratt

Part 2 Virtual Team Technology 111

6 Choosing Online Collaborative Tools 113
Phylise Banner, M. Katherine (Kit) Brown-Hoekstra, Brenda Huettner, and Char James-Tanny

7 Communication Technologies 137
Anu Sivunen and Maarit Valo

Part 3 Enterprise and Global Teams 159

8 Teaming across Borders 161
Richard Dool

9 Global Corporate Virtual Teams 193
Christine Uber Grosse

10 Corporate Virtual Teaming 211
Luther Tai

11 Virtual Engineering Teams 241
Doug Vogel, Michiel van Genuchten, Carol Saunders, and A.-F. Rutkowski

Index 257

"Based on best practices generated over the last decade, Virtual Teams reveals how to manage teams successfully, with chapters on how to build intimate virtual relationships and how to communicate creatively online." (Certification Magazine, 1 May 2011)

"This collection of expert perspectives, edited by enterprising-learning professor Robert Ubell, offers a practical guide to virtual teamwork". (Nature, 23 December 2010)

"This work is for educators, project managers, and anyone else involved in teaching online courses or creating online programs. It describes best practices for online instruction and team learning, and offers advice for managing enterprises and building global virtual teams. Contributors come from backgrounds in instructional design, instructional technology, international documentation, training, information systems, and leadership." (Book News Inc, November 2010)