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Win at Work!: The Everybody Wins Approach to Conflict Resolution

Win at Work!: The Everybody Wins Approach to Conflict Resolution

Diane Katz

ISBN: 978-0-470-59917-4

Jun 2010

256 pages

In Stock

$24.95

Description

Proven techniques for resolving workplace conflicts

After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle, a step-by-step process that helps everyone in business resolve conflict in a non-confrontational, creative, collaborative way.

Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks. Win at Work! also helps those of us who are uncomfortable with conflict, giving them tools for solving problems in a nonconfrontational manner. This essential guide

  • Offers a proven step-by-step process for conflict resolution
  • Deals with complex business questions about independence, moral values, face-saving, goal-setting, and leadership
  • Provides easy language for talking through problems and reaching a relatively painless outcome

Putting aside simple band-aid solutions, Win at Work! is your proven resource for the kind of long-term team-building that ultimately makes the difference in business and organizational success.

Introduction Conflict at Work ix

PART ONE WHAT IS THE WORKING CIRCLE?

Chapter 1 The Power of the Circle in Conflict Resolution 3

Chapter 2 The Working Circle’s Eight Key Questions 31

PART TWO UNDERSTANDING CONFLICT RESOLUTION

Chapter 3 What’s Your Conflict Resolution Style? 51

PART THREE FROM THE WORKING CIRCLE TO THE WINNER’S CIRCLE

Chapter 4 Challenge 1: Ask YourManager for the Raise You Deserve or ‘‘Be Happy You Have a Job’’? 65

Chapter 5 Challenge 2: Deal with Your Partner or Allow Him/Her to Continue Causing Chaos? 81

Chapter 6 Challenge 3: Speak Up about What’s Happening or Remain Silent? 97

Chapter 7 Challenge 4: Mediate or Take a Side? 111

Chapter 8 Challenge 5: Deal with a Client’s Anger or Allow Him/Her to Continue Shouting? 135

Chapter 9 Challenge 6: Get Your Boss Off Your Back or Continue to Be Micromanaged? 151

Chapter 10 Challenge 7: Stand Up to the Bully or Don’t Make Waves? 169

Chapter 11 Challenge 8: Manage That Troublemaker or Let Him/Her Continue to Stir Up Trouble? 187

Chapter 12 Teaching Others Without Being a Teacher: Introducing The Working Circle at Work 205

Epilogue ‘‘Working the Circle’’ as You Advance Your Career 217

Sources 221

Acknowledgments 227

Index 229