DescriptionProven techniques for resolving workplace conflicts
After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle, a step-by-step process that helps everyone in business resolve conflict in a non-confrontational, creative, collaborative way.
Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks. Win at Work! also helps those of us who are uncomfortable with conflict, giving them tools for solving problems in a nonconfrontational manner. This essential guide
- Offers a proven step-by-step process for conflict resolution
- Deals with complex business questions about independence, moral values, face-saving, goal-setting, and leadership
- Provides easy language for talking through problems and reaching a relatively painless outcome
Putting aside simple band-aid solutions, Win at Work! is your proven resource for the kind of long-term team-building that ultimately makes the difference in business and organizational success.
Introduction Conflict at Work ix
PART ONE WHAT IS THE WORKING CIRCLE?
Chapter 1 The Power of the Circle in Conflict Resolution 3
Chapter 2 The Working Circle’s Eight Key Questions 31
PART TWO UNDERSTANDING CONFLICT RESOLUTION
Chapter 3 What’s Your Conflict Resolution Style? 51
PART THREE FROM THE WORKING CIRCLE TO THE WINNER’S CIRCLE
Chapter 4 Challenge 1: Ask YourManager for the Raise You Deserve or ‘‘Be Happy You Have a Job’’? 65
Chapter 5 Challenge 2: Deal with Your Partner or Allow Him/Her to Continue Causing Chaos? 81
Chapter 6 Challenge 3: Speak Up about What’s Happening or Remain Silent? 97
Chapter 7 Challenge 4: Mediate or Take a Side? 111
Chapter 8 Challenge 5: Deal with a Client’s Anger or Allow Him/Her to Continue Shouting? 135
Chapter 9 Challenge 6: Get Your Boss Off Your Back or Continue to Be Micromanaged? 151
Chapter 10 Challenge 7: Stand Up to the Bully or Don’t Make Waves? 169
Chapter 11 Challenge 8: Manage That Troublemaker or Let Him/Her Continue to Stir Up Trouble? 187
Chapter 12 Teaching Others Without Being a Teacher: Introducing The Working Circle at Work 205
Epilogue ‘‘Working the Circle’’ as You Advance Your Career 217