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Lean Six Sigma For Dummies, 3rd Edition



Lean Six Sigma For Dummies, 3rd Edition

John Morgan, Martin Brenig-Jones

ISBN: 978-1-119-07381-9 October 2015 368 Pages


Maximise the quality and efficiency of your organisation with Lean Six Sigma

Are you looking to make your organisation more effective and productive? If you answered "yes," you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level—and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business.

The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation—and everything in between.

  • Gives you plain-English explanations of complicated jargon
  • Serves as a useful tool for businesspeople looking to make their organisation more effective
  • Helps you achieve goals with ease and confidence
  • Provides useful hands-on checklists

Whether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.

Introduction 1

Part I: Getting Started with Lean Six Sigma 5

Chapter 1: Defining Lean Six Sigma 7

Chapter 2: Understanding the Principles of Lean Six Sigma 23

Part II: Working with Lean Six Sigma 41

Chapter 3: Identifying Your Customers 43

Chapter 4: Understanding Your Customers’ Needs 53

Chapter 5: Determining the Chain of Events 73

Part III: Assessing Performance 95

Chapter 6: Gathering Information 97

Chapter 7: Presenting Your Data 117

Chapter 8: Analysing What’s Affecting Performance 139

Part IV: Improving the Processes 155

Chapter 9: Identifying Value-Adding Steps and Waste 157

Chapter 10: Discovering the Opportunity for Prevention 171

Chapter 11: Detecting and Tackling Bottlenecks 189

Chapter 12: Introducing Design for Six Sigma 199

Part V: Deploying Lean Six Sigma 221

Chapter 13: Leading the Deployment 223

Chapter 14: Selecting the Right Projects 233

Chapter 15: Running Rapid Improvement Events 245

Chapter 16: Putting It All Together 255

Chapter 17: Ensuring Everyday Operational Excellence 281

Chapter 18: Comprehending the People Issues 291

Part VI: The Part of Tens 305

Chapter 19: Ten Best Practices 307

Chapter 20: Ten Pitfalls to Avoid 317

Chapter 21: Ten (Plus One) Places to Go for Help 325

Index 333