Erik Barnouw discusses the value of the undeliverable promise in his book,
Sponsor,
Oxford University Press, 1979.
Time Magazine's supplement, The Time Digital (Now On
Magazine), has a poll asking about the future.
Parents return to the weekly polls at Parentweb
to see how they compare to their peers.
Wine Spectator uses polls
to learn about customers' interests and what they would like to see on
their Web site.
Global Guest Poll will
create a poll on your home page in ten minutes for no charge.
Giveaways are a great way to attract people to your polls. DealerNet
gave away a car.
Ragu Pizza Sauce (Van Der Bergh Foods)
lured customers into completing a lengthy poll through playful branding
and giveaways.
Digital Marketing Services polled
people about how they answer questions.
The Center for Methodology and Informatics
found that screen to screen polling yields higher completion rates than
scrolling.
Travelocity uses E-mail to
question customers returning from their vacations.
E-Satisfy will run pop-up questionnaires
on your site.
Bus Design describes the different
types of questions you need to ask for statistical validity.
For a detailed look at statistical validity read Naresh K. Malhortra's,
Marketing
Research: An Applied Orientation, Prentice Hall, 1999.
Sun Microsystems used humor to encourage
customer feedback.
TravelSpots offers preferred
membership in exchange for your personal information.
Case Corporation gives access
to special areas on their site in exchange for information on your equipment.
Before implementing a new home page Eastman
Kodak links their current one to the prototype and asks for feedback.
You can find what Yahoo! is planning
for the next version of their home page.
Net.com makes the results to their
customer satisfaction surveys available on their site.
Southwest Airlines still does
not want your e-mail.
GEICO Direct Insurance goes the extra
mile and connects their phones to their Web site.
Cisco Systems created Open Forum,
a customer-only newsgroup for technical support questions.
Corel Corporation bought a site dedicated
to discussing Corel products.
Digital Origin has a "wishlist"
for customers to communicate ideas and suggestions to the Product Management
team.
Siebel Systems and Cisco
Systems pay bonuses based on customer satisfaction rather than on
sales.
David Cohen, Senior VP of Marketing
for SupplyForce.com says some clients are looking for more than communication,
July 17, 2000.